First: Driver Obligations and Guidelines (Safety and Professional Standards)

1- Legal Compliance: Full adherence to the country’s applicable laws and regulations, and strict compliance with traffic rules to avoid violations.

2- Vehicle Maintenance: Periodic checks to ensure tire integrity and engine efficiency, alongside inspections of safety equipment (fire extinguisher, warning triangle, and first aid kit).

3- Safe Driving: Mandatory use of seatbelts, a speed limit of 120 km/h, and exercising extreme caution during fog, rain, snow, or dust storms.

4- Full Concentration: Strict prohibition of mobile phone use while driving to ensure passenger safety.

5- Service Quality (Door-to-Door): Commitment to reaching each passenger’s location and providing transport from the starting point to the precise destination.

6- Pricing Policy: Avoiding price inconsistencies and committing to providing the best possible service to valued customers.

7- Social Responsibility: Offering optional discounts to the families of martyrs and those in need is recommended; this boosts your rating and grants you additional benefits within the app.

8- Trip Security: Remaining attentive to the road and avoiding stops for suspicious objects or unknown individuals to prevent falling into traps set by outlaws.

9- Legal Awareness: Advising passengers to ensure their luggage is free of any legally prohibited items to avoid legal issues at security or border checkpoints.

II: Instructions for Using the “Dalil Al-Alam” System

10- Post Management: Once the passenger quota is filled and the trip begins, the post must be deleted immediately to allow another driver to accept subsequent bookings.

11- Message Management: Please periodically filter and delete unnecessary messages to ensure the in-app messaging system continues to operate efficiently.

12- International Travel Procedures: Verify all official approvals, visas, and passenger documents before heading to the border.

13- Luggage and Pet Policies: Coordinate in advance between the driver and passenger regarding weight limits, the number of bags, and the possibility of bringing pets.

14- Advance Booking: For the international taxi service, bookings must be made 24–48 hours prior to the scheduled trip to ensure proper arrangements.

Third: Tips for Passengers

15- Lost Items: If you leave any personal belongings behind, do not worry; you can contact the driver directly via the in-app messaging system to easily retrieve them.

1. “Privacy and Safety” Clause (for Drivers and Passengers)

Photographing passengers or recording and sharing calls and messages outside the app is prohibited. Additionally, passenger privacy must be respected, and sensitive topics—such as personal, political, or religious matters—should be avoided.

2. “Identity and Document Verification” Clause (for safety)

Before departure, both the passenger and the driver must verify that the vehicle details and the driver’s photo match the information provided in the listing. Passengers must present their official identification to the driver upon request, particularly for international trips.

3. “Cancellation Policy” Clause

If either party needs to cancel the trip, they must notify the other party via the messaging system well in advance of the scheduled departure time (e.g., 10 hours for domestic trips and 20 hours for international trips) out of respect for everyone’s time.

We wish everyone a safe journey; our goal is always to provide the best transportation services worldwide.