🛡️ I. Driver Obligations & Guidelines (Safety and Professionalism)

1. Legal Compliance: Full adherence to all UK laws and regulations, and strict compliance with the Highway Code to avoid penalties.
2. Vehicle Maintenance: Regular checks on tyre tread/pressure and engine efficiency. Vehicles must have a valid MOT and carry safety equipment (fire extinguisher, warning triangle, and first aid kit).
3. Safe Driving: Mandatory use of seatbelts. Do not exceed the speed limit (maximum 70 mph / 112 km/h on motorways). Exercise extreme caution during fog, rain, snow, or grit/dust conditions.
4. Full Focus: Using a handheld mobile phone or device while driving is strictly prohibited by law and app policy.
5. Quality of Service (Door-to-Door): Commitment to arriving at each passenger’s specific pickup location and providing transport directly to the destination as stated in the post.
6. Pricing Policy: No price haggling or conflicts; commitment to providing the best possible service to our valued customers.
7. Social Responsibility: It is recommended to offer optional discounts to families of fallen heroes and those in need; this improves your rating and unlocks extra features.
8. Trip Security: Remain alert and avoid stopping for suspicious objects or unknown persons on the road to ensure the safety of everyone on board.
9. Legal Awareness: Drivers must remind passengers that luggage must not contain any prohibited items to avoid legal issues at police or border checkpoints.

📱 II. “World Guide” System Usage Instructions

10. Post Management: Once the booking is full and the journey begins, the post must be deleted immediately to allow other drivers to receive new bookings.
11. Messaging Management: Please clear unnecessary messages periodically to ensure the in-app messaging system remains efficient.
12. International Travel Procedures: Ensure all official passports, visas, and travel documents for passengers are valid before heading to the border or the Eurotunnel.
13. Luggage and Pet Policies: Prior coordination between the driver and passenger regarding weight limits, number of bags, and whether pets are allowed.
14. Identity Verification (Security): Passengers and drivers must verify that vehicle details and the driver’s photo match the app post before departing. Passengers must show valid ID upon request, especially for cross-border trips.
15. Privacy and Safety: Recording passengers or publishing private messages/calls outside the app is strictly forbidden. Respect privacy and avoid sensitive personal, political, or religious topics.
16. Cancellation Policy: If a trip must be cancelled, the other party must be notified via the app at least 10 hours for domestic trips and 20 hours for international trips out of respect for their time.
17. Advance Booking: For the international taxi system, bookings must be made 24-48 hours before the departure date to allow for proper arrangements.

👤 III. Advice for Passengers

18. Lost Property: If you leave personal belongings behind, do not worry. You can contact the driver directly via the World Guide messaging system to arrange their safe return.

We wish everyone a safe journey. Our goal is to provide the best transport services across the globe.